Terms & Conditions ACCOMMODATION CONTRACTS

SCOPE OF APPLICATION

Article 1

  1. An accommodation agreement between [ANA Crowne Plaza Resort Okinawa Uruma Hills] (the “Hotel”) and a guest and agreements related thereto will be subject to these Terms and Conditions. Matters not specified herein will be construed based on laws and commonly established customs.
  2. Notwithstanding the provisions of the immediately preceding paragraph, a special agreement may take precedence when the Hotel accepts the special agreement to the extent not in contravention to laws and customs.

APPLICATION FOR ACCOMMODATION AGREEMENT

Article 2

  1. To apply for an accommodation agreement with the Hotel, guests are required to provide the Hotel with the following information.
    1. Name of the guest(s); number of guest(s)
    2. Date(s) of stay and scheduled arrival time
    3. Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1.)
    4. a. Applicant name, and his/her contact information; b. name of the person paying the accommodation charges and his/her contact information
    5. Other matters that the Hotel deems necessary
  2. The Hotel will deem that a new application for an accommodation agreement has been made when a guest requests extension of stay beyond the date indicated in item 2 of the immediately preceding paragraph during his / her stay.
  3. As part of its service to the guest, (i) if the Hotel receives any oral or phone inquiry from a third party specifying the name of the guest, and asking whether the guest is staying at the Hotel and / or is present in his or her room, or inquiring as to the length of his or her stay, the Hotel will respond over the phone or orally whether the guest is staying at the Hotel and / or is present in his or her room or the length of his or her stay, and (ii) if the Hotel receives any request from a third party specifying the name of the guest to convey a message or pass on an item to the guest, the Hotel will convey or pass on the same. If so requested by the guest, the Hotel will stop providing the information listed above to any third parties related to the service above. A guest wishing to suspend such service must notify reception thereof at the time of reservation or check-in

CONCLUSION ETC. OF ACCOMMODATION AGREEMENT

Article 3

  1. An accommodation agreement shall be concluded when the Hotel approves the application indicated in the immediately preceding article. However, this does not apply if the Hotel proves the absence of its approval.
  2. When an accommodation agreement is concluded in accordance with the provisions of the immediately preceding paragraph, the guest is required to pay an application fee specified by the Hotel, which shall be up to three days worth of the accommodation charge if the duration of the stay is more than three days, by the date specified by the Hotel.
  3. An application fee shall be first applied to the accommodation charges finally payable by the guest, and if any situations to which provisions of Article 6 and Article 18 apply occurs, then shall be applied in the order of the penalty and the compensation, and if there is still remaining amount, will be refunded at the time of payment of charges made in accordance with the provisions of Article 12.
  4. If a guest fails to pay the application fee indicated in the second paragraph by the date specified by the Hotel in accordance with the provisions of the same paragraph, the accommodation agreement is no longer effective. However, this will apply only when the Hotel informs the guest of such effect when specifying the deadline for payment of the application fee.

SPECIAL AGREEMENTS NOT REQUIRING PAYMENT OF AN APPLICATION FEE

Article 4

  1. Notwithstanding the provisions of the second paragraph of the immediately preceding article, the Hotel may accept a special agreement that does not require payment of an application fee mentioned in the said paragraph after conclusion of the agreement.
  2. If the Hotel does not require payment of an application fee as indicated in the second paragraph of the immediately preceding article or does not specify a deadline for payment of the said fee in accepting an application for an accommodation agreement, the Hotel may be deemed as accepting the special agreement indicated in the immediately preceding clause.

REJECTION OF AN ACCOMMODATION AGREEMENT

Article 5

The Hotel may not accept the conclusion of an accommodation agreement under any of the following circumstances:

  1. When the application for accommodation does not conform with the provisions of these terms and conditions;
  2. When the Hotel is fully booked and no room is available;
  3. When it is deemed there is a likelihood that the guest seeking the accommodation may conduct the action that will contravene the provisions of the laws and regulations, public order or good morals in regard to the accommodation;
  4. When the guest seeking the accommodation was previously involved in trouble with the Hotel, such as by delayed payment of accommodation charges, etc.;
  5. When the guest seeking the accommodation is involved in various organized crime group or organization as prescribed in the Act on Prevention of Unjust Acts by Organized Crime Group Members, or is considered to be involved in a group or an organization equivalent thereto;
  6. When the guest seeking the accommodation is wanted, arrested, apprehended, indicted or convicted in a criminal case;
  7. When the guest seeking the accommodation committed an act of violence, harm, coercion, intimidation, extortion, fraud or any other similar act;
  8. When there are reasons equivalent to those under Items (4) through (7)
  9. When the guest seeking the accommodation can be clearly identified as carrying an infectious disease;
  10. When a request is made to assume an unreasonable burden in regard to the accommodation;
  11. When the guest seeking the accommodation is likely to cause inconvenience to other guests due to intoxication or similar reasons. When the guest has significantly disturbed other guests with their behavior or speech;
  12. When the situation falls under the provision of Article 5 of the Okinawa Prefecture Hotel Business Act Enforcement Ordinance.

RIGHTS OF GUEST TO CANCEL AN ACCOMMODATION AGREEMENT

Article 6

  1. A guest may request the Hotel and may cancel his / her accommodation agreement.
  2. If a guest cancels part or all of the accommodation agreement due to a cause attributable to the guest (except when the guest cancels the accommodation agreement before the payment of the application fee, in cases where the hotel has specified the payment due date for the application fee and requested its payment in accordance with the provisions of Article 3, Paragraph 2), the Hotel will charge the Guest a penalty in accordance the Attached Table No.2. However, if the Hotel agrees to the special agreement under Article 4, Paragraph 1, this shall only apply when the Hotel has informed the guest about the obligation to pay a penalty for canceling the accommodation agreement when accepting the special agreement.
  3. If a guest fails to arrival, without notice, by 10:00 p.m, on the staying date (or by two hours after the expected arrival time previously indicated), the Hotel may deem the relevant accommodation agreement as having been cancelled by the guest and handle accordingly.

RIGHTS OF HOTEL TO CANCEL AN ACCOMMODATION AGREEMENT

Article 7

  1. The Hotel may cancel an accommodation agreement in the following cases:
    1. When the guest fails to observe the Accommodation Agreement Terms and Conditions of the Hotel and the Hotel Use Regulations;
    2. When it is deemed that the guest may engage in or has engaged in an act or acts contrary to the provisions of law and regulations, public order or good morals with regard to the accommodation;
    3. When the behavior of the guest is not in accordance with social or other rules and is considered not eligible for the stay by the Hotel;
    4. When the guest did not pay accommodation charges to the Hotel or delayed payment thereof;
    5. When the guest made a false application at the conclusion of an accommodation agreement;
    6. When the guest has a criminal record and is considered as inappropriate by the Hotel;
    7. When the guest is wanted, arrested, apprehended, indicted or convicted by the public authority;
    8. When the guest is found to be a member of an anti-social organization or an extremist group as designated in the “Act on Prevention of Unjust Acts by Organized Crime Group Members,”, or any other organization or group equivalent thereto, or to have connection with any such organization or group;
    9. When the guest is a person equivalent to any of those set forth in the above Items (8), or has connection with an organization or group recognized by the Hotel as a person set forth in the above Items (8) or a group or an organization conducting act of deception and intimidation.
    10. When the guest committed an act of violence, harm, coercion, intimidation, extortion, fraud or any other similar act;
    11. When there are reasons equivalent to those under Items above (4) through (10);
    12. When the Guest can be clearly identified as carrying an infectious disease;
    13. When there is a request to assume a burden exceeding the reasonable extent in regard to the accommodation;
    14. When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
    15. When the guest is deemed that the guest could cause annoyance to other guests due to intoxication, etc. or when the guest is behaving in such a manner as to be a significant annoyance to other guests;
    16. When the guest fails to observe prohibited actions such as smoking in bed, interference with the fire-fighting facilities and other prohibitions of the Hotel Regulation stipulated by the Hotel (limited to particulars deemed necessary in order to avoid the causing of fires);
  2. In the case when the Hotel has canceled the accommodation agreement in accordance with the immediately preceding paragraph, the Hotel will not charge the guest for any of the accommodation services, etc. which have not been provided to the guest.

REGISTRATION OF ACCOMMODATIONS

Article 8

  1. On the date of accommodation, guests are required to complete registration of the following information at the front desk.
    1. Name of the guest, age, sex, address, telephone number and occupation
    2. Nationality, passport number, point of entry and date of entry into Japan (for a nonresident of Japan)
    3. Departure date and scheduled departure time
    4. Other matters the Hotel deems necessary
  2. If a guest intends to use travelers’ cheques, hotel vouchers, a credit card or other payment methods that can substitute for currency to make the payment of charges indicated in Article 12, the guest is required to show it at the time of making registration as indicated in the immediately preceding paragraph.

AVAILABLE HOURS OF GUESTROOMS

Article 9

  1. Rooms are available for the guest between from 3:00 p.m. until the following day at 12:00 p.m. Any guest staying in the Hotel for two or more consecutive days may use the room all day except on the arrival and departure day. Some accommodation packages involve restrictions on check-in / check-out time.
  2. Notwithstanding the provisions of the immediately preceding paragraph, the Hotel may allow the guest to use a room outside the hours specified in the said paragraph. In this case the extra charges will be as follows:
    1. 30% of the room charge up to 3 hours extension.
    2. 50% of the room charge up to 6 hours extension.
    3. 100% of the room charge after extending 6 hours.

OBSERVANCE OF RULES

Article 10

The guest shall observe the Use Regulations established by the Hotel, which are posted within the premises of the Hotel.

BUSINESS HOURS

Article 11

The operating hours of the main facilities, etc. of the Hotel are as listed on official website and signage posted at the Hotel.

PAYMENT

Article 12

  1. The breakdown and method of calculation of the accommodation charges, etc. payable by the guest are as listed in the Attached Table No. 1.
  2. Payment of the accommodation charges, etc. shall be made in Japanese currency or by any means substituting Japanese Currency, such as traveler’s checks, coupons or credit cards approved by the Hotel, at Reception at the time of the departure of the guest or upon request by the Hotel.
  3. Accommodation Charges shall be paid even if the guest voluntarily does not stay after an available guest room has been provided to the guest by the Hotel.

LIABILITIES OF THE HOTEL

Article 13

  1. The Hotel shall compensate the guest for damage if the Hotel has caused such damage to the guest in the course of performance or dues to non-performance of the accommodation agreement and agreements related thereto. However, the same shall not apply in cases where such damage has not been caused by reasons attributable to the Hotel.
  2. Our hotel complies with the inspection standards related to fire safety regulations and is also covered by Hotel Liability Insurance in order to deal with unexpected fire, etc.

UNAVAILABILITY OF A BOOKED ROOM

Article 14

  1. In the event the Hotel is unable to provide a guest with a room that was booked for the guest, the Hotel will, based on the guest’s consent, arrange an alternative accommodation with conditions as similar to the booked room as possible.
  2. The Hotel will pay the guest compensation in the amount equal to the penalty and such amount of compensation shall be applied to the amount of damages, if it fails to arrange other accommodations despite the provisions of the immediately preceding paragraph. However, if there is no causes attributable to the Hotel for the unavailability of a booked room, the Hotel will not pay compensation.

DEPOSITED ARTICLES

Article 15

  1. If there occurs a damage to an article of cash and valuables that a guest deposits with the Hotel such as being lost or damaged, the Hotel will compensate for the damage unless it resulted from force majeure. However, if the deposited article is cash or other valuables and the Guest failed to inform the cloakroom of the type and value of the article, the Hotel will compensate the damages only up to JPY 150,000 for those items which the guest did not explicitly notify their category and value.
  2. The Hotel will not be liable for damages with respect to an article brought by the guest and not deposited with the employees of the hotel in the hotel facilities unless damages such as loss or destruction, etc. resulted from a willful misconduct or gross negligence of the Hotel. Even if the Hotel is to compensate, it will compensate the damages only up to JPY 150,000 for those items which the guest did not explicitly notify their category and value . Also, the Hotel will not compensate for any damages with respect to cash or valuables not deposited in the safety box located at the front desk.

CUSTODY OF BAGGAGE AND BELONGINGS OF THE GUEST

Article 16

  1. When the baggage of the guest is brought into the Hotel before their accommodation, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel before the arrival of the baggage. The baggage shall be handed over to the guest at the time of his/her check-in.
  2. When the baggage or belongings of the guest are found left after his/her check-out, and the owner of the article is found, the Hotel shall inform the owner and ask for further instructions. When no instruction is given by the owner or when the ownership is not confirmed, the Hotel will handle in accordance with the Lost Goods Act;
  3. The Hotel’s liability in regard to the custody of the guest’s baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of paragraph 1 of the immediately preceding article in the case of paragraph 1 of this article, and with the provisions of paragraph 2 of the same immediately preceding article in in the case of the paragraph 2 of this article.

PARKING LIABILITY

Article 17

The Hotel shall not be liable for the custody of guests’ vehicles when the guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel just offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, if damages are incurred by the guest due to willful misconduct or negligence of the Hotel in regard to the management of the parking lot, the Hotel shall compensate the same within the scope of a causal relationship.

GUEST’S LIABILITY

Article 18

If the Hotel incurs damages due to willful misconduct or negligence of the guest, the guest shall compensate the Hotel for the damages.

HANDLING OF PERSONAL INFORMATION

Article 19

The Hotel will appropriately handle all personal information provided by guests in accordance with its privacy policy.

LANGUAGE

Article 20

These terms and conditions are prepared in both Japanese and English. In case of a conflict or discrepancy between the Japanese and the English, the Japanese texts will take precedence.

JURISDICTION AND GOVERNING LAWS

Article 21

Disputes arising in connection with the accommodation agreement based on these Terms and Conditions and agreements related thereto will be construed in accordance with Japanese laws and regulations, and the Japanese courts having jurisdiction over the location of the head office of the Hotel or the location of the hotel building shall be the competent court in the first instance.

EQUIPMENT IN GUEST ROOM

Article 22

If it has been found that the guest has intentionally broke or brought out any equipment of guest room, the guest shall pay the amount of compensation.

HOUSE REGULATION

Every guest is requested to observe and comply with the following regulations established by ANA CROWNE PLAZA RESORT OKINAWA URUMA HILLS (“The Hotel”) to maintain the quality of The Hotel and to ensure that hotel guests have a pleasant and safe stay in accordance with Article 10 of the Terms and Conditions for Accommodation Contract. If a guest does not comply with the Rules and Regulations, The Hotel may choose not to permit further use by the guest of the guest’s hotel room and other hotel facilities pursuant to Section 1 of Article 7 of said Terms and Conditions. The Hotel will not be liable to any guest or other party who suffers damage due to an accident or willful act; and in accordance with Article 18 of the Accommodation Contract, the guest will compensate the hotel for any damages.

GUEST ROOMS

  1. Please check the evacuation route map for evacuation from your guest room. The map is posted on the back of the door to each guest room.
  2. Be sure to identify any visitors through the door peephole or keep the door latch on when in your room, particularly when going to bed.
  3. When someone knocks on the door, please open the door with the door latch on, or check through the door peep hole. Please do not open your door inadvertently to any suspicious visitors and report any suspicions to the assistant manager.
  4. All guest rooms are non-smoking. All forms of smoking (including electronic cigarettes) will be prohibited within the hotel facilities.
  5. Use of heaters, cooking equipment, candles, etc. in guest rooms or hallways without the Hotel’s permission is prohibited. Cooking inside guest rooms is strictly prohibited (except in rooms where cooking facilities are provided).
  6. Please refrain from hanging clothing or laundry on guestroom lamp shades.
  7. Please do not use the guest rooms for any purpose other than your stay, such as for business activities (exhibitions or others), without the Hotel’s permission.
  8. Please do not reconfigure the current layout of the room, including rearranging the fixtures and fittings inside the room or restructuring or remodeling the inside of the room, without the Hotel’s permission. You may be billed for any missing or damaged items. Please do not take small articles or equipment out of guest rooms. Please also refrain from placing anything near the windows that will detract from the external appearance of the Hotel.
  9. Please refrain from inviting visitors to your guestroom in the evening.
  10. Lease, sublease, residential and rental rights are not acknowledged for guests with extended stay contracts.
  11. No one who has not fully registered as a guest may stay overnight in the Hotel.
  12. Minors cannot be accommodated without approval of their legal guardians or parents.

ROOM KEY

  1. Please make sure to lock the door when the Guest leaves the guest room.
  2. Please keep the card key with until checkout.
  3. Please show the card key when signing bills at Hotel restaurant and bars
  4. Please lock the inside key and door chain when staying or sleep in the guest room.
  5. Please return the card key to the front desk on departure.

PERSONAL POSSESSIONS AND VALUABLES

  1. During your stay, to prevent the loss of your valuables, we strongly recommended that they are placed in the safety deposit boxes that are available in the guestrooms.
  2. Please be aware that The Hotel is not liable for damages or compensation to guests in the case of loss, damage or theft of valuables and / or cash except under circumstances where The Hotel acknowledges responsibility.
  3. Except when there is a forwarding address or specific instructions for their disposal have been received, unclaimed articles will be kept for a maximum of 1 month.

PAYMENT FOR SERVICE

  1. Payment of all hotel services may be in cash, credit card, and coupons accepted by The Hotel. However, when bills are presented for payment they must be settled immediately.
  2. Should guests wish to change the length of their stay, guests can contact the reception desk beforehand. Guests requesting to extend their stay are expected to pay the entire amount for the original length of stay.
  3. You are requested to show your room key booklet to hotel personnel when signing for services offered by the restaurant or when requesting the use of special hotel facilities.
  4. The Hotel reserves the right to request a deposit upon checking-in.
  5. No checks (including personal check) will be accepted for payment or changed into currency.

REQUEST FOR GUEST’S COOPERATION

  1. Please do not bring onto the premises of the Hotel any of the following:
    1. Animals or birds or any kind of pets.
    2. Gunpowder, oils or other explosives or inflammables.
    3. Objects emitting a strong or foul odor.
    4. Illegally owned guns or swords and knives.
    5. Objects of an unusually large size or in unusually large quantities.
    6. Any substance or article whose possession and / or use is prohibited by Japanese law.
  2. Gambling or other acts which are contrary to good morals or which cause an annoyance are strictly prohibited.
  3. Without the Hotel’s prior permission, guests may not use the rooms for any other activity aside from uses intended by The Hotel.
  4. The distribution or display of advertisements and sale of goods on The Hotel’s premises is prohibited without prior authorization from The Hotel.
  5. Guests are reminded that unauthorized publication of photographs taken on the premises of The Hotel for business purposes is prohibited. Parties failing to adhere to this regulation may be subject to legal action.
  6. Except in emergency situations, please refrain to entering any areas where guests and visitors are not permitted.
  7. Except with the specific consent of either their parents or guardians, minors are not permitted to stay at this hotel unaccompanied.

SMOKING POLICY

  1. Smoking is not permitted, except in the designated smoking areas. Please refrain from any other acts that could cause a fire in your room or anywhere in the hotel including smoking in your bed.
  2. Smoking in guest room or other non-smoking area of the hotel will result in charges to the guest for cleaning or replacement of bedding, curtains, wallpaper and so on, as well as the cost of repairing any damage caused to the hotel and loss of revenue.
  3. Should a guest smoke in a non-smoking area, the guest will compensate the hotel for the amount of the damages caused. Should a guest proceed to smoke in a guest room, an additional accommodation fee will be applied to your final bill.

ADDITIONAL INFORMATION GUESTS SHOULD BE AWARE OF

  1. Guests will be charged, to the equivalent value, when the building, furniture, equipment, and / or other articles belonging to The Hotel are damaged, lost or contaminated by reasons other than inevitability.
  2. Please note that a service surcharge is added to all outside telephone calls made from your room.
  3. Drunken driving is strictly prohibited by the law. The Hotel will not permit Intoxicated persons from driving from the parking lots of The Hotel after drinking.

ECOLOGY NOTE

With our implementation of the Green Engage Program, we are committed to sustainability. We aim to encourage a deep appreciation of the special places on our planet, and work to project nature, heritage and communities, preserving them for future generations to enjoy. At ANA CROWNE PLAZA RESORT OKINAWA URUMA HILLS, we make the following efforts;

  1. We ask guests when possible to reuse sheets and towels in order to reduce laundry water and contamination of water.
  2. Non-Smoking rooms policy
  3. Recycling program

EMERGENCY

SAFETY AND SECURITY

  1. You are requested to refrain entirely from smoking in the room.
  2. You are requested to refrain from smoking except at smoking rooms and smoking areas where our hotel has stipulated.
  3. Please do not engage in any activity that can result in fire.
  4. To ensure a speedy and safe evacuation in the event of fire or natural calamity, you are requested to refer to the instructions posted on the inside of your room door to acquaint yourself with the location of the emergency exit closest to your room.
  5. Please ensure your room door is locked upon exiting (this hotel has an automatic lock system).
  6. Upon entering your room, please verify that the safety lock is set and that the door latch is in place. In the event someone seeks entry, it is strongly recommended that before opening the door you look through the peephole set into the door to ensure that the visitor is someone known to you or else is someone who can properly be identified. Please notify the front desk by pushing the ‘Emergency’ button on the phone in the event of any unusual occurrences or if any person seeking entry cannot be properly identified.
  7. Please use the lobby for meeting with visitors.
  8. Visitors who are unregistered guests will be refused entry to guest rooms and guest room floors.

SAFETY SYSTEM

In the event of a fire, the building sprinkler system will be activated automatically to help prevent its spread. At the same time, the Central Prevention Center will be automatically notified. Our own fire brigade, on duty 24 hours a day, will then rush to the site to extinguish the fire. In the event of an earthquake, it is important to remember to stay calm. This hotel was built to meet Japan’s strict earthquake building codes. Remember always to stay calm, as situation may not be severe.

WHEN YOU ARRIVE

  1. To ensure a speedy and safe evacuation in the event of fire or natural calamity, you are requested to refer to the instructions posted on the inside of your room door to acquaint yourself with the location of the emergency exit closest you room.
  2. There is a flashlight in the night table drawer.
  3. Note how to switch off your room air conditioner.
  4. Please let the reception know if you require any special assistance in event of emergency.

IF YOU SHOULD SEE A FIRE

  1. Report with the emergency button on the phone immediately.
  2. Alert all the people nearby.
  3. Evacuate your room right away. Put your shoes on and take the room key with you.
    *If you notice a burning odor or see suspicious smoke, report with the emergency button on the phone.

CAUGHT IN A FIRE

  1. Cover your mouth and nose with a wet towel to avoid inhaling smoke or flame.
  2. Evacuate your room right away. Put your shoes on and take the room key with you.
  3. Walk in a crouched position, or crawl along the wall towards the nearest Emergency staircase free of flames.
    *Should the stairwell start filling with thick smoke or fire, return to your room. It is the safest place to be.

CAUGHT IN YOUR ROOM DURING A FIRE

  1. Turn off air conditioning to prevent smoke from being sucked into your room.
  2. Stuff wet towels, sheets, or blankets under the door to keep smoke from entering through the space under the door.
  3. Keep plenty of water in the bathtub, and have waste baskets or ice buckets at hand for containing water to quickly remoisten the wet clothes that are keeping the smoke out of your room.
  4. Wait for the rescue team as calmly as possible.

IF AN EARTHQUAKE OCCURS

Stay calm, and follow these precautions and instructions:

  1. Keep away from all windows.
  2. Extinguish all cigarettes.
  3. Keep your head protected.
  4. Turn o all appliances and pull out all electric plugs.

If you are in a public area:

  1. Stay alert, and keep your head protected.
  2. Remain inside the building.
  3. Stay away from all windows.
    *If you are in an elevator, it will stop at the nearest floor and the door will open automatically. Get o the elevator immediately.

EVACUATION PROCEDURES

  1. Instructions will be broadcast. Please listen and follow the instructions carefully.
  2. The hotel personnel will guide you to safety.
  3. Do not use the elevators during an emergency.
  4. Remember to take your room key before leaving your room.

Method of Calculation of Accommodation Charges listed in Attached Table No. 1

Breakdown Consumption tax
Amount payable
by the Guest		 Accommodation
charges		 (1) Basic accommodation charge {(1) + (2)} × 10%
(2) Service charge {(1) × 10%}
(3) Consumption tax
Extra charges (4) Meals and Drinks or Extra Meals and Drinks {(4) + (5)} × 10%
(5) Service charge {(5) × 10%}
(6) Consumption tax
Tax (7) Telephone {(7) + (8) + (9)} × 10%
(8) Laundry charges
(9) Other charges connected with accommodation

In the event of any amendments to tax laws, the revised provisions shall apply accordingly.

Attached Table No. 2: Penalty Charges

Number of applicants
for the contract		 The date on which the notice of contract termination is received
No-
show		 On the
day		 The day
before		 3 days
before		 7 days
before		 14 days
before		 20 days
before
General
Provisions		 Up to 14 persons 100% 80% 50% 30%
Group From 15 to
99 persons		 100% 80% 80% 50% 20%
100 persons
or more		 100% 100% 80% 50% 30% 20% 10%
  1. % represents the ratio of the cancellation fee to the basic accommodation charge.
  2. In the case of a consecutive night reservation, if all or part of the reserved nights are canceled, a cancellation fee will be charged for each canceled night.
  3. In the event of a partial cancellation of the reserved number of guests, a cancellation fee will be charged for the number of canceled guests, regardless of the total number of guests originally reserved.

IHG Hotels & Resorts

IHG One Rewards
Contact Reserve