Here you'll find questions we frequently receive from our guests.
If your question isn't covered below, please contact us via the inquiry form or by phone.
If your inquiry is urgent, we kindly ask that you contact us by phone.
Check-in: 15:00 Check-out: 12:00 Times may vary depending on your accommodation plan, so please check your plan details. Early check-in and late check-out are available for a fee, subject to availability on the day.
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Points are eligible only for direct bookings (via IHG or the hotel's booking site). Bookings made through travel agencies or other third-party booking sites are not eligible.
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We are happy to note your request, but we cannot guarantee it in advance. Depending on the hotel's occupancy, we may be unable to accommodate your request. Thank you for your understanding.
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We are sorry, but we do not offer connecting rooms.
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Yes, you can stay with us. Please let us know at the time of booking that you use a wheelchair. Due to the structure of the building, there are some steps within the hotel. Please also note that we do not have barrier-free guest rooms.
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We are sorry, but we do not have guest rooms where you can stay with pets.
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Yes, you can. Please let us know at the time of booking (or after booking). We will verify the certification in advance.
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A toothbrush is provided in the guest room in advance. If you would like a hairbrush, cotton set, sanitary bag, shower cap, shaving kit, nail file, shoeshine kit, or sewing kit, please ask the front desk.
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Guest rooms on the 4th floor and above are provided with a free-size bathrobe (tie type). Please use the bathrobe only within your guest room.
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We lend baby cribs and bed guards, but quantities are limited, so we recommend reserving one in advance.
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We have wheelchairs, iron sets, and mobile phone chargers available.
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We are sorry, but room service is not available.
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All guest rooms have a refrigerator. A minibar is available in suite rooms only, stocked with alcoholic beverages including beer, as well as soft drinks.
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We will be waiting for your arrival. If you will arrive after midnight, please contact the hotel in advance. If you have a restaurant reservation, please contact the restaurant beforehand.
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You can pay by cash, credit card, QR code payment, or e-money. Credit cards: VISA, Mastercard, JCB, AMEX, Diners, Discover QR code payment: PayPay, au PAY, Alipay, Oki Pay, WeChat Pay E-money: iD, Rakuten Edy, WAON, nanaco, transit IC e-money
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Yes, we can hold it for you. Please ask the front desk.
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Please send your luggage to the address below. We will hold it until the day of your stay. ANA Crowne Plaza Resort Okinawa Uruma Hills 1468 Yamashiro, Ishikawa, Uruma, Okinawa 904-1113 Japan * Please kindly note the name of the reservation holder and your scheduled stay date on the package.
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You are welcome to dine without a reservation, but we recommend booking in advance for smoother service. Please feel free to contact us.
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Non-staying guests are also welcome for breakfast, lunch, and dinner. We recommend reserving in advance, so please contact the hotel.
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We are sorry, but there are no private rooms in the restaurant. If you are considering a group visit, please feel free to contact the hotel.
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There is no set number of days in advance, but out of consideration for other guests, we kindly ask that you contact the restaurant as early as possible.
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There is no particular dress code. However, staying guests are asked to refrain from entering in the in-room room wear or slippers.
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Free wireless LAN is available throughout the hotel.
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There is no shuttle bus. For detailed access information, please see the Access page.
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Guests using the facilities may use the parking lot free of charge.
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There is an outdoor smoking area on the 1st floor.
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IHG Hotels & Resorts is a global hospitality company that provides True Hospitality for Good. With 17 hotel brands, it operates more than 6,000 hotels across approximately 100 countries and territories worldwide. To learn more, please visit this website.
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IHG® One Rewards is one of the world's largest loyalty programs, offering members exclusive services and benefits at IHG (InterContinental Hotels Group) properties around the world. For details, please see here.
